General
Your companies are protected by your username and password. No one else has access to your company information unless you have invited them. In which case, they too will have access to your company, but using their own username and password.

We don't allow the browser to save your login details, eliminating access from a stolen or compromised computer. If you are logged in and don't use My Business Online for an extended period of time, you will automatically be logged out.

Softline Pastel’s philosophy has been to allow ‘business to drive technology’ by remaining cognisant of customers’ growing needs and requirements. Significant investment in research and development ensures that we are able to guide our customers through a constantly changing technology landscape. Keeping this in mind, our research and development team works closely with the Pastel support team, who pass on valuable feedback received from customers. This assists the research and development team in focusing on developing user-friendly, feature-rich, pragmatic software to meet the needs of our customers. A Pastel customer will always feel secure that their investment is backed by an extensive research and development programme.

Managed Hosting
Your Pastel My Business Online data is stored in a managed hosted environment at a secure physical location with 24/7 armed security personnel and offsite monitoring via CCTV. All physical equipment is also housed in a security controlled and monitored centre. Access to the data centre is restricted to authorised personnel only.

Firewall and Intrusion detection: My Business Online operates behind an industry-standard firewall. This firewall ensures that only intended traffic reaches the My Business online service. The firewall generates logs and alerts which are reviewed on an ongoing basis to determine intrusion, service attacks and injection attempts. All systems are reviewed on an ongoing basis to identify possible weaknesses or new vulnerabilities. System event and system logs are reviewed on an ongoing basis to identify possible intrusion attempts. Industry-standard monitoring technologies are in place to continuously check that the My Business Online server is available. This ensures that the physical environment is monitored and any system hardware or software errors are resolved within the shortest possible time thereby minimising downtime.

Data Backups
Your Pastel My Business Online data is backed up daily. Backups are stored for up to two weeks. Data is stored in two alternative locations, accommodating multiple points of failure.

SSL Security
The information you send to and retrieve from My Business Online is encrypted. My Business Online utilises a Verisign security certificate. This certificate is fully authenticated and verified, encrypting your data with up to 256-bit encryption (browser dependant) and therefore ensuring that your data is safe.